SHIPPING & DELIVERY POLICY

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At Flumera we aim to provide a comfortable and reliable shopping experience from order confirmation until delivery. This policy explains the process of preparing shipping and delivering orders to customers

Order Processing

  • Orders are reviewed and prepared after successful confirmation.
  • Order preparation may take from 1 to 3 business days depending on order volume and operational conditions.
  • Business days do not include official holidays or approved vacations.

Shipping Areas

  • Flumera provides shipping services to different areas and governorates inside Egypt through approved shipping companies.
  • Delivery time may vary depending on the destination area or governorate.

Delivery Time

  • Delivery time starts after handing the order to the shipping company.
  • Delivery usually takes between 2 to 7 business days depending on customer location and shipping company conditions.
  • Delivery time may increase during seasons special offers or circumstances beyond control.

Shipping Fees

  • Shipping fees are determined during checkout before confirming the purchase.
  • Flumera may offer free or discounted shipping for some orders or during specific promotional periods.

Shipping Information

  • The customer is responsible for ensuring that the shipping information provided during checkout is correct.
  • Flumera is not responsible for any delay or failed delivery caused by incorrect or incomplete information.

Order Receiving

  • The customer or their representative must check the order condition upon delivery.
  • If there is visible damage to the outer package or product customer service must be notified no later than the end of the delivery day with clear photos when possible.

Failed Delivery

  • If delivery cannot be completed due to no response to the shipping company customer absence or incorrect information the order may be returned to Flumera.
  • In this case the customer may be responsible for reshipping fees or any additional delivery costs.

Shipping Delays

  • Flumera and its shipping partners make every effort to meet expected delivery dates.
  • However, some delays may occur due to weather conditions logistical issues or circumstances beyond control.

Order Tracking

  • When tracking service is available the customer will receive shipment information or tracking number to follow the order status until delivery.

Policy Updates

  • Flumera reserves the right to update or modify the shipping and delivery policy at any time according to operational or legal requirements and updates will be published on this page.

Contact Us

  • For any inquiries regarding shipping or delivery customers can contact Flumera customer service through official communication channels.

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