1. Return and Exchange Rights

The customer has the right to request a return or exchange within 14 days from the delivery date according to Egyptian Consumer Protection Law provided that the product is in its original condition unused and with all original packaging and accessories.

2. Cases Eligible for Return or Exchange

The customer can request a return or exchange in the following cases:

• A manufacturing defect in the product.

• Receiving a different product from the ordered product.

• Receiving a product with a defect or damage that affects product safety or normal usage.

• The product does not match the main specifications listed on the website.

3. Non-Returnable or Exchangeable Products

Due to the nature of perfumes and beauty products returns or exchanges are not accepted in the following cases:

• After opening the package or removing the original seal or packaging.

• After using the product or testing its contents.

• If the product is damaged due to misuse or improper storage.

• If the packaging or product accessories are incomplete or damaged after delivery.

• Products purchased during final clearance offers or special discounts, unless they have a manufacturing defect or were delivered incorrectly.

4. Damaged or Defective Products

• If a product is received with a manufacturing defect or an issue affecting product safety or normal use the customer has the right to contact customer service and request a case review according to this policy.
• If there is visible damage to the outer package or product upon delivery customer service must be notified no later than the end of the delivery day with clear photos of the condition when possible.
• Due to the difficulty of verifying the causes of damage after a period of time Flumera may not be able to accept claims related to visible damage that was not reported within the mentioned period.
• This condition does not affect other rights related to returns exchanges or manufacturing defects stated in this policy or provided by applicable laws.

5. Return or Exchange Process

To complete a return or exchange request:

• Contact customer service through Flumera’s official channels.

• Provide the support team with the order number and required information.

• Photos showing the product condition may be requested.

• After approval, product pickup will be arranged and the required procedures will be completed.

6. Shipping Fees

• If the reason for the return or exchange is due to a Flumera error or a product defect, Flumera will cover all shipping costs related to the return or exchange.
• For other approved cases according to this policy, the customer may be responsible for shipping fees or any costs associated with the return or exchange process.

7. Refunds

• Once a return request is approved the amount will be refunded using the same payment method whenever possible or another suitable method according to approved procedures.
• Refund processing may take the required time according to applicable financial and banking procedures.

8. Inspection Rights

• Flumera reserves the right to inspect the product before approving a return or exchange request to ensure that the conditions mentioned in this policy are met.

9. Policy Updates

• Flumera reserves the right to modify or update the return and exchange policy at any time according to legal requirements or operational developments and any updates will be published on this page.

10. Contact Us

• For any inquiries regarding the return and exchange policy customers can contact Flumera customer service through the official communication channels.

At Flumera customer satisfaction is our priority and we always aim to provide a reliable and clear shopping experience that ensures product quality and smooth service throughout all purchase stages.